Take over all your support traffic in one place

Where AI agents
and human reps
work as one.

Manage agents, live conversations, your knowledge base and team KPIs in one workspace. Every channel in one inbox, company-wide service health at a glance — so every conversation lands well.

Talk to sales — free Watch the demo

All systems operational · 99.97% One inbox, every channel Enterprise-grade security

Live board Agents KPI

Chats today

1,248

↑ 12.4%

AI self-serve

63%

↑ 4.1%

SLA health

97.2

↓ 0.3

Conversations · last 24hPeak 14:20

My order hasn't shipped yet — can you check the tracking?

AI Agent Found it — order #20486 was picked up today at 14:00 and should arrive tomorrow. Want me to expedite it?

First-contact resolution 92%No re-routing

First response 1m 12sTarget ≤ 2m · Met

One workspace · end to end

Everything your support team needs, in one place

From live conversations to agent orchestration, from knowledge to team KPIs — CoAssist brings scattered tools into a single workspace.

Live conversations · AI and humans, seamlessly

Handle customer conversations from every channel in one place. AI agents respond first; complex cases hand off to a human in one click, with full context carried over — so every conversation lands well.

AI auto-reply + real-time human takeover
Live alerts for SLA risk and pending tickets
One-click load balancing with smart routing

WMs. Wang · RefundWaiting 0:42 · TelegramSLA

LMr. Li · ShippingAI handlingAI

AAlex · Pre-salesResolved · CSAT 5.0Done

AI Agents

Start from scratch — configure models, tools and knowledge to build support, pre-sales or triage agents, with version control and gradual rollout.

Knowledge Base

Import documents, web pages or Q&A pairs. Vector and hybrid retrieval run in parallel, so every answer is grounded and traceable.

Omnichannel

Telegram, Connect, LINE, WhatsApp, Discord and a web widget — connected and unified in one inbox.

KPI dashboard

Personal, team and company-wide metrics in real time — service health at a glance.

Models & plans

Connect your own model accounts; usage and spend stay transparent, with plans that scale elastically with your business.

AI + human workflow

From intake to resolution, a loop in four steps

CoAssist breaks the customer journey into clear stages — AI up front, humans as backup — so complex issues never drop and never lose their human touch.

STEP 01

Unified intake

Messages from every channel flow into one inbox, with source and history auto-detected.

STEP 02

AI first response

Agents answer instantly using your knowledge base, resolving common questions — 63% self-serve.

STEP 03

Human takeover

Complex or sensitive cases hand off in one click, full context intact, routed to the best agent.

STEP 04

Review & improve

Conversations become metrics and knowledge; the KPI board feeds back so service keeps getting smarter.

Channels

Wherever your customers are, so is your support

Connect mainstream social and messaging platforms in one place — unified intake, unified replies — and request new channels on demand.

TelegramOfficial API 3 online

ConnectOpen platform 2 online

LINEMessaging API In development

WhatsAppBusiness API In development

DiscordBot Token In development

MessengerFacebook Page In development

Web widgetOne line to embed In development

Open APICustom channels In development

Team command center

See your company's
service health in seconds

Personal, team and company-wide metrics aggregated live. Where's the SLA risk, which agent is overloaded, is AI self-serve up or down — see it all on one screen and decide in the moment.

Real-time KPIs: first response, resolution time, CSAT and first-contact resolution, all tracked.
Load balancing: one-click distribution of workload with smart agent suggestions.
Risk alerts: instant flags for SLA risk, pending tickets and new hand-offs.

Service mix · Today ● Live

63%AI self-serve

Resolved by AI · 63%

AI-assisted human · 16%

Human only · 21%

1,248

Chats today

97.2

SLA health

5 / 6

Agents online

Agent · Pre-sales Advisor v1.2 ● Live

Any face wash you'd recommend for sensitive skin?

3 KB matchesFor sensitive skin, we'd suggest the “Amino-Acid Gentle Cleanser” — soap-free and low-irritation. See the product page →

Claude

Reasoning model

BGE-M3

Vector search

Traceable

Cited sources

Agents + Knowledge

Purpose-built agents that answer
accurately, reliably, with sources

Start from scratch — configure models, tools and knowledge to spin up support, pre-sales or triage agents in minutes. Import documents, web pages and Q&A; vector and hybrid retrieval keep every answer grounded and traceable.

Multiple models to choose from, with tool chains composed per role.
One-click import of documents, Q&A and structured data.
Version control + gradual rollout — iterate without touching production.

Flexible plans

The right plan for teams of every size

From trial testing to large-scale private deployment, plan features and enterprise services scale with your business; model compute runs on your own provider accounts. Our team will tailor a plan and quote for you.

Starter

For evaluation and low-volume testing — run the full flow end to end.

Unlimited agents / knowledge bases
Core channel connections
Bring your own model account

Team

For small teams launching omnichannel AI support.

All channel integrations
Team collaboration & load balancing
Email support

Keep customer data
safer

CoAssist — “Co” (collaborate) meets “Assist”: AI and people, always side by side. And enterprise-grade security is the foundation of it all, not an add-on.

SOC 2Service-organization security audit

ISO 27001International infosec management

GDPRMeets global data-protection rules

Private deploymentData stays in your domain, isolated

FAQ

Still have questions?

How do AI agents and human reps work together?

AI agents respond first, answering common questions instantly from the knowledge base. For complex, sensitive or out-of-scope cases, a single click hands off to a human — the full context goes with it, so customers never have to repeat themselves. The system also recommends the best agent based on current load.

Which channels can I connect?

Telegram and Connect are available today, with LINE, WhatsApp, Discord, Messenger and a web widget rolling out next — plus an Open API for custom channels. Messages from every channel land in one shared inbox.

How is model compute billed?

Compute always runs on your own model accounts — OpenAI, DeepSeek, Anthropic and more. Usage charges are billed directly to your account by each provider at their own rates; we don't provide or resell compute. Plans cover only the software subscription (seats, channels and features), and you can review each model's usage and spend in the console in real time.

Are knowledge-base answers accurate — could they hallucinate?

Answers are grounded in the documents, pages and Q&A you import, using vector and hybrid retrieval to find the most relevant content. Every answer is traceable with citations, minimizing the risk of fabrication.

How is data secured? Do you offer private deployment?

The platform is SOC 2 and ISO 27001 certified and GDPR-compliant. The Enterprise plan supports dedicated / private deployment with data kept in your domain, SLA guarantees and a dedicated success manager.

Can we try it first?

Absolutely. Just reach out and we'll set up a trial environment so you can run agents, knowledge and omnichannel end to end — an advisor will help you pick the right plan before you go live.

Where AI agentsand human repswork as one.